We sincerely thank our valued customers for trusting and using products distributed by ETINCO Company.
Below is the warranty policy applicable to all products distributed by ETINCO. We are committed to providing the highest quality products and customer service.
ETINCO guarantees that all products sold are genuine products and are covered under the applicable warranty policy (standard warranty period: 12 months from the delivery date, or longer depending on the manufacturer’s policy).
View Nuintek Warranty Policy HERE
View BTB Electric Warranty Policy HERE
Warranty Principles
- Products shall be serviced under the form of repair, replacement, or equivalent product exchange in accordance with the standard warranty procedure.
- In the case of product replacement, the remaining warranty period of the original product will be transferred to the replacement product, plus any period during which the product was retained at the warranty center.
- ETINCO’s warranty policy applies only to products distributed by ETINCO Company.
Warranty Service Hours
Warranty reception and return services are available during the following hours:
- 08:00 AM – 05:30 PM, Monday to Saturday
- Warranty services are not available on Sundays and public holidays.
Warranty Service Location
- If warranty support is required, customers are requested to contact ETINCO as early as possible so that warranty procedures with the manufacturer can be arranged.
- Warranty Receiving Address: No. 33 BT5 Phap Van Tu Hiep New Urban Area, Yen So Ward, Hanoi, Vietnam
Warranty Conditions
Cases Eligible for Warranty Service
Products will be covered under warranty in the event of technical defects or failures caused by manufacturing defects and when all of the following conditions are satisfied:
- The product remains within the applicable warranty period specified by the manufacturer;
- The manufacturer’s seal and/or ETINCO distributor seal remains intact;
- Warranty claims comply with the manufacturer’s regulations regarding technical failures;
- The defect or damage falls within the warranty coverage scope.
Cases Not Eligible for Warranty Service
Warranty service will not apply in any of the following cases:
- The product warranty period shown on the warranty certificate or seal has expired;
- The purchase origin from ETINCO cannot be verified;
- Warranty seals are torn, damaged, altered, or show signs of tampering;
- Warranty certificates or seals do not allow identification of serial number or purchase date;
- Serial numbers on the product and warranty documents do not match, are missing, unreadable, or unclear for any reason;
- Product damage resulting from improper installation, incorrect operation, misuse, or failure to follow manufacturer instructions;
- Product damage caused by external impacts such as dropping, breakage, collision, scratches, dents, moisture, corrosion, water ingress, rodents, insects, fire, or natural disasters;
- Products that have been disassembled, repaired, or modified by individuals or technicians not authorized by ETINCO;
- Requests for changing product type, specifications, model, or appearance.
Important Notes:
- Customers are responsible for transportation costs when sending products to the warranty center.
- After the warranty period expires, the service center will continue supporting repair services at the most preferential service rates available.
